Customer Service and Call Center Jobs

If you’re trying to find a good job without the financial impact of a degree, you’re in luck. Most customer service jobs don’t require a college degree. In addition, many employers provide on-the-job training to help you succeed in the role. Fancy Hands provides customers with virtual assistants who help them complete everyday tasks. This service is designed for people who are extremely busy and need someone to organize their day-to-day schedule.

• Many industries offer remote customer service agent positions, including retail, government, financial services, call centers, and insurance.
• These tasks are typically performed via email, phone, or video chat, so it’s possible to succeed in the position remotely.
• She has written legal and marketing content and communications for a wide range of law firms for more than 15 years.
• Working from home calls for proper remote work practices, as it can be challenging to stay self-motivated to work alone.
• PinkCallers’ reps book meetings, answer service calls and help organizations manage their employee scheduling.
• You should feel comfortable reaching out to other employees to chat via video calls and approaching people in coworking spaces.

The first step in your job search plan is to create your resume. Your resume should have a concise summary, use action verbs, and focus on your accomplishments, versus providing a list of daily tasks. If you’re switching careers, emphasize the transferable skills you’ve gained from previous jobs.

Work From Home and Remote Customer Service Representative Jobs

Salary can vary based on job title, location, and seniority. According to the Bureau of Labor Statistics, as of May 2020, the average hourly wage for a customer service representative was remote customer service $18.51 per hour. Data from Indeed, however, indicates that the average hourly wage is $17 per hour. The Customer Service Team puts a human face on all of Oakley’s customer touchpoints.

Here’s how to write a customer service representative job description and what to include in yours. CallMiner is seeking a remote customer success director to join its account management team. For this role, you’ll be working with assigned customers to drive speech analytics programs that help improve their businesses. To be successful, you’ll need to develop strong relationships throughout different levels of the organization, ranging from customer-facing employees to upper management executives. Zappos, an online retailer, is well known for its excellent customer support.

Shop and Learn

At Working Solutions, we understand the importance of having a healthy work/ life
balance. We provide ongoing education, community support, and valuable resources
to encourage agent success and deliver exceptional customer experiences. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. Every customer conversation we have or guidance we share — in person, online, or by phone, chat, or email — is another opportunity for us to enrich their experience. Monster research shows that workplace safety is at the top of mind of many job seekers, and finding the best remote jobs is one smart way to avoid risking exposure to Covid-19. Our data indicates exactly that, with a huge uptick in the number of job searches for remote positions since the coronavirus pandemic began last spring.

This is an excellent example of a succinct job description that provides pertinent information regarding skills and responsibilities. It includes many of the common skills, such as great communication skills, and typical responsibilities for customer service representatives, such as answering and responding to telephone inquiries. Because salaries and benefits for customer service representatives can vary, it is helpful to include this information in your job description so that candidates aren’t surprised. In fact, if you have employees in Colorado or are filling a remote position that may have Colorado applicants, you may be required to include salary information.